At this time, Coventry Heirlooms ships merchandise only to locations within the continental United States and not to international locations. Nor does Coventry Heirlooms ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands.

All items are packaged well and shipped via FED-EX Ground and damage insurance is included in the price. For more information about other shipping options, or if you would like to pay for this item with a method other than what is offered, please email us at coventryheirlooms@charter.net. You may purchase merchandise from this Web site by using any one of the payment options listed on the Payment Options page. Coventry Heirlooms reserves the right to change its prices and payment procedures at any time without prior notice.

Although an effort is made to ensure accuracy, we are not responsible for errors, omissions, or typographical errors. Please contact Coventry Heirlooms for verification of data before buying.

ITEMS DAMAGED DURING SHIPPING or DEFECTIVE ITEMS: Please contact us to obtain a return authorization before sending item back. Returns will be accepted within 14 days of receiving for a full refund or replacement.

NON-DEFECTIVE ITEMS: We want you to be fully satisfied with every item that you purchase from Coventry Heirlooms. If you are not satisfied with your purchase, you may return the item within 14 days for a full refund of the purchase price, minus the shipping. The item must be returned in original condition, in original packaging.

Restocking Fee: All returns are subject to a restocking fee. We have a standard restocking fee of 20% on all returned items. We do not ship "trial" products; we choose not to operate this way. There is substantial cost in processing orders and shipping products. There is also cost in returning products: messages must be answered, Return Authorizations issued, products received and restocked, paperwork processed and mailed, etc. Therefore, a restocking fee is required in order to keep our prices at their lowest.

Some of our products are offered with discounted or free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.